Senuto Junior Customer Success Specialist Warsaw
Who are we looking for? Words such as SaaS, churn, client onboarding or tutorial don’t scare you? You’re tech-savvy and new technologies are your thing? If the answer is yes – our Customer Success Team might be looking exactly for you!
Who are we? We are a group of 29 experts on SEO, data mining, big data and internet marketing. We deliver precise data about visibility in Google to more than 11k of our customers!
Where are we? A villa in Warsaw’s Mokotów is our HQ. Here you’ll find an in-house gym, a comfy chill room, sunny terrace, nap room with hammocks and a fridge full of cokes and redbull. Some of us work from Łódź where we have a smaller office. There are also people working from the comfort of their homes, all over Poland as well as abroad. All in all – we are mobile and flexible!
How much we’ll pay you? 3k-3,5k netto, depending on your experience.
What would you do? You’d share tasks with our CS team that:
- Takes care of our clients through live chat and email
- Creates youtube tutorials of our platform
- Prepares and executes tutorials and demos for our customers
- Creates our wikipedia page both in English and Polish
- Controls and improves our churn process
- Calls our clients often to make sure they’re happy
- Communicates our needs to other teams
Who is our perfect candidate?
- Is tech savvy
- Is a Polish native speaker
- Has an excellent command of the English language both spoken and written
- Has a lot of love and patience for different types of people
- Have had some experience working in a SaaS model or in an agency
- Is a problem-solver and a solution-seeker
- Thrives in a startup vibe and adapts to changes quickly
- Is not afraid to speak their mind
What do we offer?
- Flexible working hours & task-oriented working time
- Remote work is possible, but we bet you’d prefer to be at the office with us
- Private healthcare (Medicover)
- Multisport and a personal trainer in the office
- Piano lessons
- Pizza Fridays
- You can choose your own laptop
- Monthly get-together